General Rules @ GRONERS


Dear guests,

Nice that you are here! It is important to us that all guests feel comfortable and look after each other. Therefore, there are a few general rules of the game for the GRONERS hostels for a peaceful and considerate interaction with each other. You will be informed about additional features of each hostel when you arrive.

24/7 reception

Our reception is open 24/7 for questions and information of any kind. Come to us whenever you need it or we can give you some local tips for the neighbourhood.

Check-in / check-out

On the day of arrival we guarantee a check-in from 15:00 for your room / bed. On the agreed departure day, the rooms / beds must be vacated by no later than - for individual travelers: 11.00 am - for groups: 10.00 am. If you need more sleep, a late departure is possible until 14:00 for a small fee. Just tell the colleague at the reception. Of course, you can leave your luggage with us at any time and pick it up at a later time (in case of a group booking of 12 or more persons, ask the reception about how long your luggage can be stored).For each room / bed you will receive a key card, which also opens the front door of the hostel at late hour. Please always make sure that you do not lose them and carry them. Report to the reception immediately if you should lose your card anyway. For the loss we charge in this case € 5,00 per keycard.

Groups

Upon departure, the rooms / beds are accepted by the responsible companion of the group (from 12 persons), which duly transfers the rooms to the hostel staff.

Environment | Hygiene

We pay attention to a correct, sustainable waste separation and do not ask to throw hygiene articles or other objects in the toilets. In each WC you will find sanitary bags and buckets. Furthermore, there are sufficient containers for waste disposal available.

Community kitchen

If there is a shared kitchen in the hostel, you can use it from 6:00 to 22:00. Please do not bring food to your room, but enjoy it in our restaurant area. Please bring the used dishes as well as waste to the designated clearing station and leave the guest kitchen as you found it. Bring your own food and drinks in the provided refrigerators and must be provided with room number, name and date. Several times a week, our team disposes of labeled or spoiled food as well as food from guests who have already left. The hostel accepts no liability for foodFor groups of 12 or more, the buffets for lunch and dinner are available by prior arrangement between 11:30 and 13:30 and 17:30 and 20:00.

Sleep, order & safety

From 22:00 to 6:00, all rooms, corridors, outdoor areas, terraces and courtyards are in the night. Any noise should be avoided. Non-observance of the night's sleep can lead to the immediate house reference. The hostel expects respectful interaction with other guests, residents and the team.
It is not allowed to throw objects out of the windows, to dry towels on the windows or to call out of the windows. In some rooms, the windows are not or only partially open due to security reasons. Emergency exits of any kind and fire escape may only be used in an emergency.
It is important to note the maximum payload of the elevators. In case of improper use, the hostel assumes no liability and the resulting costs are to be paid directly on site.
Each hostel is staffed 24/7. At night there are regular patrols through the hostel. The main entrances are locked at night, access to the hostel is possible at any time with the key card. For security, the public areas are video-monitored.
Guests not booked in the hostel are only allowed in the rooms after prior registration at the reception. The hostel may refuse access on a case-by-case basis.

Smoke

In all GRONERS hostels smoking is strictly prohibited throughout the house. In case of infringement, we unfortunately have to charge you € 200.00 for the increased cleaning effort and associated loss of sales. The hostel reserves the right to claim higher damages if, for B. the hostel is charged for a fire service or a caused by unauthorized smoking fire has caused damage to the hostel property. The same applies to the manipulation of smoke detectors or the unauthorized opening of emergency doors.

Alcohol, illegal intoxicants & weapons

No alcoholic drinks are allowed in the hostel. Of course, we also comply with the requirements of the Youth Protection Act and live up to its specifications. The bringing in of illegal intoxicants as well as weapons is strictly forbidden and leads to the immediate house reference. In any case, the competent authorities will be notified immediately.

Dogs

Dogs are welcome to bring along when booking single or double rooms for a fee. Please make sure that they too are quiet and leashed / secured on the way to / from the room. We are happy to provide food and drinking bowls.

In case of emergency

In the case of a fire alarm, a loud beep will sound. When this sounds, it is no longer allowed to go to the rooms and the hostel must be left on the quickest route. In this case, only the stairs and emergency staircases may be used, but in no case the elevators. The emergency exits are marked accordingly. Escape plans hang out at the reception and at the room doors as well as in the hallways. Depending on the situation, the escape meeting point is in front of or behind the house.

Deposit

For culpable or negligent caused inventory damage or gross impurities the guest is liable individually. If the culprit of a group is not established, the entire group is jointly and severally liable. The hostel reserves the right to demand a deposit of up to € 500.00 per booking upon arrival or during the stay, which will be refunded on departure, unless the hostel has caused any damage caused by the guest or the group or gross impurities. Damages or costs for the removal of gross impurities, which exceed the amount of the deposit, are to be paid on the spot or will be charged later, if the hostel incurs costs for e.g. Fire brigade - or other rescue operations are charged by third parties. The latter also applies to damages and gross impurities, which are determined only after departure of the customer or the group.

Miscellaneous

Furthermore, the general terms and conditions of the GRONERS hostels are valid - these are available for download at groners.com or can be requested within the hostels.
Gross violations of the house rules, the terms and conditions or the disregard of instructions by the hostel team as well as serious and repeated harassment of other guests may lead to the termination of the accommodation contract, claims for damages and house ban:
A refund for already paid services is excluded.
Should you have further questions about your stay, we are always at your disposal.

Your GRONERS team




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